Refund policy
Returns, refunds and replacements
Food safety. Tea and other food products cannot be returned once the seal is opened, except where the product is damaged, defective, expired or not what you ordered.
When you can ask for a replacement or refund:
|
Situation |
Tell us within |
What we do |
|---|---|---|
|
Damaged or tampered package, or broken product |
24 hours of delivery, with photos or an unboxing video |
Replacement or full refund |
|
Wrong or missing item |
48 hours of delivery |
Send the correct or missing item, or refund it |
|
Product expired or past best-before on delivery |
7 days of delivery |
Replacement or full refund |
|
Quality concern with an unopened product |
7 days of delivery |
Review; replacement or refund if the concern is valid |
|
Order cancelled by you before dispatch, or by us under Section 3.6 |
30 Minutes |
Full refund |
|
Shipment returned to us (RTO) and you choose a refund |
15 days from the order date or 7 days from the ‘Failed Delivery’ date |
Full refund of the amount paid |
|
Parcel shown as delivered but not received, confirmed lost |
48 hours of the "delivered" status |
Re-ship or full refund |
How to raise a request. Write to help@sammvaad.com or WhatsApp message us on +91 97754 00744 with your order number, a short description and photographs where relevant. We may arrange a reverse pickup of the product. Where a pickup is not practical, we may decide on the photographs alone.
Refund timelines. Approved refunds are processed within 5–7 working days to the original payment method. Your bank or payment provider may take a further 2–5 working days to credit it. For COD orders, we will refund to a bank account or UPI ID you give us. We will confirm by e-mail or WhatsApp when a refund is issued.
What is refunded. A refund covers the price of the product and any shipping charges you paid for that order, except where these Terms state otherwise.
